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PRODUCT/SOLUTIONS SPOTLIGHT: Improving the End-User Experience

The Conveyor and Sortation Systems (CSS) Industry Group of MHI has been working diligently to promote the best and largest markets for their members. The group also has been focusing their efforts on strengthening end-user focus and providing membership value.

By Stephen Murdoch

Sebastian Titze, marketing manager at MHI member BEUMER Corporation and CSS co-vice chair, is proud of the efforts CSS is taking to strengthen end-user focus. “CSS re-aligned its strategy over the past year, redefining its mission and vision to clearly reflect the end-user focus,” Titze said. “Having invited end-users to our spring and annual meetings, CSS gained valuable knowledge about the needs and demands of companies that currently are using automation technology or that are growing so fast that scalable processes and operations are required in order to be competitive in their respective markets.”

The four-year industry veteran feels CSS will continue to be the voice for leading companies in the conveying and sortation space. “The group’s main objective is the education of the market about the newest technologies and solutions for problems around the handling of itemized materials in warehouses,” he said. “Therefore, end-users can reach out via the website or other channels in future if they just want to learn or have specific questions. The safe-harbor environment allows anyone who gets in touch to utilize the experience and knowledge from within the group without being pressured to buy any specific solution. CSS is interested in providing the best value for end-users independently from any company specific products or developments.”

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This issue of MHI Solutions focuses on the adoption of these and other digital solutions from best practices in robotics and artificial intelligence to getting your supply chain data house in order to measuring and tracking your Supply Chain Digital Consciousness Index or DCI. While implementing digital innovations into supply chains is complex, inaction is not a strategy. In fact, as the pace of supply chain innovation escalates, so does the price of inaction. In this new digital era, leaders will outpace their competitors faster than ever before

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