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PRODUCT/SOLUTIONS SPOTLIGHT: Improving the End-User Experience

The Conveyor and Sortation Systems (CSS) Industry Group of MHI has been working diligently to promote the best and largest markets for their members. The group also has been focusing their efforts on strengthening end-user focus and providing membership value.

By Stephen Murdoch

Sebastian Titze, marketing manager at MHI member BEUMER Corporation and CSS co-vice chair, is proud of the efforts CSS is taking to strengthen end-user focus. “CSS re-aligned its strategy over the past year, redefining its mission and vision to clearly reflect the end-user focus,” Titze said. “Having invited end-users to our spring and annual meetings, CSS gained valuable knowledge about the needs and demands of companies that currently are using automation technology or that are growing so fast that scalable processes and operations are required in order to be competitive in their respective markets.”

The four-year industry veteran feels CSS will continue to be the voice for leading companies in the conveying and sortation space. “The group’s main objective is the education of the market about the newest technologies and solutions for problems around the handling of itemized materials in warehouses,” he said. “Therefore, end-users can reach out via the website or other channels in future if they just want to learn or have specific questions. The safe-harbor environment allows anyone who gets in touch to utilize the experience and knowledge from within the group without being pressured to buy any specific solution. CSS is interested in providing the best value for end-users independently from any company specific products or developments.”

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The Q2 2018 issue of MHI Solutions focuses on the supply chain workforce, including finding, retaining and unleashing the talent that is out there. To tackle the growing challenge of securing the right talent to effectively implement new technologies, firms must collaborate with industry associations, universities and career and technical education programs to develop the next generation supply chain workforce. This workforce will look very different as supply chains increasingly require purple people—those with business acumen (blue) and technical (red) skills—to leverage digital technologies and take full advantage of the business opportunities they offer.

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