{"id":3373,"date":"2021-03-26T13:18:53","date_gmt":"2021-03-26T18:18:53","guid":{"rendered":"https:\/\/www.mhisolutionsmag.com\/?p=3373"},"modified":"2022-03-22T11:27:22","modified_gmt":"2022-03-22T16:27:22","slug":"industry-focus-retail-4","status":"publish","type":"post","link":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/","title":{"rendered":"Industry Focus: Retail"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg\" alt=\"\" class=\"wp-image-3432\" srcset=\"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg 600w, https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>By Sandy Smith<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the first casualties of the COVID-19 pandemic was in-person shopping. With mandatory shutdowns of non-essential retail and customers fearful about being in public, necessities moved to e-commerce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the pandemic lingered, it shifted habits in ways that aren\u2019t necessarily changing back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPeople are saying, \u2018When are we going to get back to normal?\u2019 That\u2019s like talking about when do we go back to horse and buggies?\u201d said Jim Tompkins, founder and chairman for MHI member Tompkins International. \u201cIt ain\u2019t going to happen.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tompkins believes we are in a phase that he coined \u201cnext retail.\u201d No surprise that focuses more heavily on online shopping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the pandemic, the shifts to e-commerce were significant. Even Boomers are increasingly OK with online shopping, thanks to stay-at-home mandates and social distancing requirements. National Retail Federation research from the summer showed that 45% of Boomers say they were shopping online more. That is a sizeable opportunity, given that 82% of Boomers said this was not their preferred method of shopping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The holiday season punctuated that. According to the National Retail Federation (NRF), online spending was up 23.9% during the holiday shopping season; overall retail was up 8.5%. Brick-and-mortar retailers benefited from shipping challenges. Many online retailers warned of an inability to guarantee delivery after the second week in December. NRF reports that consumers turned to quick store trips, often buying online and picking up in store, or using curbside services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is clear that online is playing a bigger role in overall retail sales. According to U.S. Census data, in the third quarter of 2020, overall retail sales dropped 0.6% from the previous quarter. E-commerce, however, was up 37.1% over the same quarter of 2019 and accounted for 13.5% of total sales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kevin Reader, director of business development and marketing for MHI member KNAPP, Inc, believes the pandemic is \u201cthe primary market driver of a five-year leap ahead in e-commerce.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the numbers certainly are there, what isn\u2019t clear\u2014yet at least\u2014is exactly how this will impact the supply chain broadly and material handling more specifically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span class=\"has-inline-color has-vivid-cyan-blue-color\"><span style=\"text-decoration: underline;\"><em><a href=\"https:\/\/www.mhisolutions-digital.com\/mhiq\/0221_volume_9__issue_2\/MobilePagedArticle.action?articleId=1670853&amp;app=false#articleId1670853\">Read More\u2026<\/a><\/em><\/span><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Sandy Smith One of the first casualties of the COVID-19 pandemic was in-person shopping. With mandatory shutdowns of non-essential retail and customers fearful about being in public, necessities moved to e-commerce. As the pandemic lingered, it shifted habits in ways that aren\u2019t necessarily changing back. \u201cPeople are saying, \u2018When are we going to get &#8230;<\/p>\n","protected":false},"author":46,"featured_media":3432,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,10],"tags":[1844,2168,2164,2163,2167,1257,546,345,442,1902,1907,2165,2166,2161,2169,2170,2162,466,540,2160,860,723],"class_list":["post-3373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-global-trends","category-industry-trends","tag-apparel-supply-chain","tag-consumer-demands","tag-covid-retail","tag-covid-19-retail","tag-grocery-supply-chain","tag-jim-tompkins","tag-kevin-reader","tag-knapp","tag-mhi-solutions","tag-mhi-solutions-magazine","tag-mhisolutionsmag","tag-national-retail-federation","tag-nrf","tag-resilient-supply-chains","tag-retail-consumer-demands","tag-retail-inventory","tag-retail-supply-chain","tag-supply-chain","tag-supply-chain-resilience","tag-supply-chain-transparency","tag-supply-chain-visibility","tag-tompkins-international"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Industry Focus: Retail - MHI Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Industry Focus: Retail - MHI Solutions\" \/>\n<meta property=\"og:description\" content=\"By Sandy Smith One of the first casualties of the COVID-19 pandemic was in-person shopping. With mandatory shutdowns of non-essential retail and customers fearful about being in public, necessities moved to e-commerce. As the pandemic lingered, it shifted habits in ways that aren\u2019t necessarily changing back. \u201cPeople are saying, \u2018When are we going to get ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/\" \/>\n<meta property=\"og:site_name\" content=\"MHI Solutions\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-26T18:18:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-22T16:27:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Melinda Runkle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Melinda Runkle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/\",\"url\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/\",\"name\":\"Industry Focus: Retail - MHI Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.mhisolutionsmag.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg\",\"datePublished\":\"2021-03-26T18:18:53+00:00\",\"dateModified\":\"2022-03-22T16:27:22+00:00\",\"author\":{\"@id\":\"https:\/\/www.mhisolutionsmag.com\/#\/schema\/person\/75c7b64e8c837441fbd28bb800c1252c\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#primaryimage\",\"url\":\"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg\",\"contentUrl\":\"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg\",\"width\":600,\"height\":400,\"caption\":\"Modern smart mobile phone with on line shopping store graphic and open sign on wooden table over blur light and shadow of mall\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mhisolutionsmag.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Industry Focus: Retail\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mhisolutionsmag.com\/#website\",\"url\":\"https:\/\/www.mhisolutionsmag.com\/\",\"name\":\"MHI Solutions\",\"description\":\"Improving Supply Chain Performance\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mhisolutionsmag.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.mhisolutionsmag.com\/#\/schema\/person\/75c7b64e8c837441fbd28bb800c1252c\",\"name\":\"Melinda Runkle\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.mhisolutionsmag.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/92959c758b90d2ef7150661fcf30fefe1962b390dd4d94d9cf21ec6ca8e79af7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/92959c758b90d2ef7150661fcf30fefe1962b390dd4d94d9cf21ec6ca8e79af7?s=96&d=mm&r=g\",\"caption\":\"Melinda Runkle\"},\"url\":\"https:\/\/www.mhisolutionsmag.com\/index.php\/author\/mrunkle\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Industry Focus: Retail - MHI Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/","og_locale":"en_US","og_type":"article","og_title":"Industry Focus: Retail - MHI Solutions","og_description":"By Sandy Smith One of the first casualties of the COVID-19 pandemic was in-person shopping. With mandatory shutdowns of non-essential retail and customers fearful about being in public, necessities moved to e-commerce. As the pandemic lingered, it shifted habits in ways that aren\u2019t necessarily changing back. \u201cPeople are saying, \u2018When are we going to get ...","og_url":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/","og_site_name":"MHI Solutions","article_published_time":"2021-03-26T18:18:53+00:00","article_modified_time":"2022-03-22T16:27:22+00:00","og_image":[{"width":600,"height":400,"url":"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg","type":"image\/jpeg"}],"author":"Melinda Runkle","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Melinda Runkle","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/","url":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/","name":"Industry Focus: Retail - MHI Solutions","isPartOf":{"@id":"https:\/\/www.mhisolutionsmag.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#primaryimage"},"image":{"@id":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#primaryimage"},"thumbnailUrl":"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg","datePublished":"2021-03-26T18:18:53+00:00","dateModified":"2022-03-22T16:27:22+00:00","author":{"@id":"https:\/\/www.mhisolutionsmag.com\/#\/schema\/person\/75c7b64e8c837441fbd28bb800c1252c"},"breadcrumb":{"@id":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#primaryimage","url":"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg","contentUrl":"https:\/\/www.mhisolutionsmag.com\/wp-content\/uploads\/2021\/03\/Retail_600x400p.jpg","width":600,"height":400,"caption":"Modern smart mobile phone with on line shopping store graphic and open sign on wooden table over blur light and shadow of mall"},{"@type":"BreadcrumbList","@id":"https:\/\/www.mhisolutionsmag.com\/index.php\/2021\/03\/26\/industry-focus-retail-4\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.mhisolutionsmag.com\/"},{"@type":"ListItem","position":2,"name":"Industry Focus: Retail"}]},{"@type":"WebSite","@id":"https:\/\/www.mhisolutionsmag.com\/#website","url":"https:\/\/www.mhisolutionsmag.com\/","name":"MHI Solutions","description":"Improving Supply Chain Performance","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mhisolutionsmag.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.mhisolutionsmag.com\/#\/schema\/person\/75c7b64e8c837441fbd28bb800c1252c","name":"Melinda Runkle","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mhisolutionsmag.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/92959c758b90d2ef7150661fcf30fefe1962b390dd4d94d9cf21ec6ca8e79af7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/92959c758b90d2ef7150661fcf30fefe1962b390dd4d94d9cf21ec6ca8e79af7?s=96&d=mm&r=g","caption":"Melinda Runkle"},"url":"https:\/\/www.mhisolutionsmag.com\/index.php\/author\/mrunkle\/"}]}},"_links":{"self":[{"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/posts\/3373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/comments?post=3373"}],"version-history":[{"count":0,"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/posts\/3373\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/media\/3432"}],"wp:attachment":[{"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/media?parent=3373"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/categories?post=3373"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mhisolutionsmag.com\/index.php\/wp-json\/wp\/v2\/tags?post=3373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}