Tag Archives: MHEDA Honor Scholarship

Balancing Demand and Capacity to Meet Customer Expectations

Where Are They Now? Catching Up with an MHEFI Scholarship Recipient WILL BLACK, CAPACITY MANAGEMENT SPECIALIST, MERCEDES BENZ Consumers expect fast service—at their favorite restaurants, in retail shops, and especially from the service department of their car dealership. The expectation for quick turnaround on service and repairs is what makes Will Black’s job both rewarding and challenging. When he graduated ...

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