Tag Archives: Customer-Centric

Focusing on a Customer-Centric Culture

By The Numbers BLUE PLANET STUDIO/SHUTTERSTOCK.COM It’s an increasingly common refrain: 83% of supply chain practitioners surveyed by Gartner say they’re being asked to improve customer experience as part of their organization’s digital business strategy. The most common priority is developing a customer-centric culture. According to the Gartner for Supply Chain Report “Four Steps to Becoming a Customer-Centric Supply Chain,” ...

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